Market Reads

Analysis

Argued positions on B2B growth, demand and market structure. Each piece sets out a diagnosis, cites the evidence behind it, and ends with the decision it implies.Argued positions on B2B growth, demand and market structure.

Growth & Revenue Marketing

Marketing Audit Services: What to Fix First, and Why

8 slides

A marketing audit can mean a channel review, a paid media audit or a review of marketing as a whole. Each answers a different question, and the wrong choice leaves the real problem untouched.

Customer Insights & Segmentation

Customer Retention Rate: Is Revenue Keeping Up With It?

9 slides

A retention rate counts the customers who stayed, not what they spend. The analysis shows how revenue can slip behind a steady rate, and which figure brings that loss into view.

Customer Insights & Segmentation

VoC: Why Customer Satisfaction Scores Don’t Keep Clients

8 slides

A strong customer satisfaction score describes the last interaction, not the client's next decision. Studies of hotel guests, air travellers and B2B buyers show satisfied clients still go, and shifts in spending warn earlier.

Customer Insights & Segmentation

Your Best-Looking B2B Customers May Be Costing You the Most

9 slides

Grouping B2B customers by size and industry puts profitable and loss-making accounts side by side. Costing each account shows where profit is made, where it leaks and how groups drift over time.

Customer Insights & Segmentation

The B2B Ideal Customer Profile Built on the Wrong Customers

8 slides

Most guides build an ideal customer profile from a firm's best customers. Research on customer concentration and on studying only past buyers suggests that method copies the wrong accounts.

Competitive Intelligence & Benchmarking

What Competitive Benchmarking Misses in Mid Market B2B

9 slides

Competitor benchmarking is only as reliable as the list of rivals it starts from. Research suggests experienced managers name competitors least accurately, and that firms ignore rival information already in plain view.

Decks are easy. Decisions are not.

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